Many of us wouldn’t see a connection between Business Development and the laws of nature but believe me it’s there.
I was fortunate, at age 16, to begin work as a fishing guide on Lake of the Woods, the massive lake that sits on the Ontario, Minnesota border. After high school and college and a stretch with DOD I returned to the lake as the owner of an island resort.
During my long association with the lake my most meaningful responsibility was that of guide and it was during my time on the water that I learned of the unique challenges faced by the commercial fishermen on the lake.
Let’s...
Posted by: Dutch
Tags:
sales
Posted date:
August 2, 2011
Do you have a winning sales philosophy?
A philosophy that guides you as you and your employees pursue more work for your company?
A philosophy that sets parameters on what you will and will not do to secure that next job?
A philosophy that helps motivate you each and every day?
I’m talking about this definition of philosophy:
a: the most basic beliefs, concepts, and attitudes of an individual or group
Beliefs, concepts and attitudes have intrinsic value to those who hold them and exert a powerful pull on a person’s actions.
I’m not talking about your company’s canned...
Posted by: Dutch
Tags:
Customer Service
Posted date:
June 1, 2011
Of all the terms and phrases we use in the construction industry, I think Customer Service is the most used but least well defined.
A quick search of just a few architectural and construction services websites reveals a jumble of words and phrases directed towards potential clients in an effort to assure them that the customer is the center of their world and they provide excellent customer service.
integrity, quality, and excellence
positive performance
exceed our client’s expectations
satisfaction of our clients
establishing long-term relationships
performing above and beyond those...