Construction Leadership

Do you have a winning sales philosophy? A philosophy that guides you as you and your employees pursue more work for your company? A philosophy that sets parameters on what you will and will not do to secure that next job? A philosophy that helps motivate you each and every day? I’m talking about this definition of philosophy: a: the most basic beliefs, concepts, and attitudes of an individual or group Beliefs, concepts and attitudes have intrinsic value to those who hold them and exert a powerful pull on a person’s actions. I’m not talking about your company’s canned...


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Of all the terms and phrases we use in the construction industry, I think Customer Service is the most used but least well defined. A quick search of just a few architectural and construction services websites reveals a jumble of words and phrases directed towards potential clients in an effort to assure them that the customer is the center of their world and they provide excellent customer service. integrity, quality, and excellence positive performance exceed our client’s expectations satisfaction of our clients establishing long-term relationships performing above and beyond those...


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Have you ever worked with someone who was always preaching the values of Teamwork? I have. His sermons on teamwork ( and there were a lot of them ) rose to fevered pitch as he would claim personal embarrassment by the actions or lack of effort of others on….you guessed it, The Team. He would pepper each of his speeches with time worn, worthless expressions such as: “There’s no I in Team!” “We all have to pull together!” “Who’s got the ball?!” “No one is better than anyone else in this company, we‘re a Team!” Ironically this person knew only too well...


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